Autotech FAQ

If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by Autotech to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.

If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that Autotech offers its customers.

Disclosure of Personally Identifiable Information

We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. Autotech takes great pride in having you as a customer and we will ensure your privacy as a customer. Autotech does not sell or exchange names or any other information about our customers with third parties.

We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.

We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.

We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.

Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.

autotech.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.

We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.

This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.

Autotech seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.

Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.

E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.

Autotech reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.

If you are a registered member at Autotech, you can change your personal information at any time by updating your information at check-out.

We welcome your comments and questions about privacy. Please send email to orders@autotech.com.

We are confident that your visit to Autotech is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at (800) 553-1055.

All shipping is freight collect by most economical means, usually via UPS Ground Service. We also offer express delivery via UPS 3 Day Select, Second Day Air (Blue Label), Next Day Air (Red Label), and Next Day Saturday Delivery for additional charges. All freight charges will be added to the invoice, except in the case of truck and some air cargo shipping, where the carrier will usually collect freight charges directly.    We also offer USPS shipping. First class mail for lightweight packages. Priority Mail and Express Mail options.We ship worldwide.

We will not accept unauthorized returns of any type. If you feel a return is warranted, please contact us for a return authorization. All returns must be shipped prepaid. There are no exceptions. All returns are subject to a 15% handling charge at our discretion. We do not accept returns after 60 days from invoice date. There are no returns on electrical parts or special ordered parts. There are no returns on used or damaged parts unless found to be defective by us.

We will endeavor to do our best to fill your order completely. Should the situation arise, all back ordered items will be listed on your invoice (except exports). All back ordered parts will be shipped as soon as they become available. Should you wish to cancel back ordered parts, contact us immediately; otherwise you will be held responsible for their acceptance. If you instruct us to do so, we will call or write you to confirm your back order before shipping. 

Simply give us a call toll free at (800) 553-1055 or email sales@autotech.com for more information on parts for your vehicle.

Yes it is. Wavetrac is our differential!

Please email sales@autotech.com for a dealer application.

All parts manufactured by Autotech include a Lifetime Warranty. Autotech warrants all products (sold either directly, or through one of its authorized dealers) to the original purchaser for the life of the vehicle on which the product is installed. The warranty excludes normal consumable products such as brake pads and discs, clutch systems, wiper blades and motor and/or gear oil. No need to fill out a warranty card etc just hold onto your original invoice and give us a call toll free at (800) 553-1055 or email sales@autotech.com

Yes we ship internationally with UPS or USPS. The only product we can't ship internationally are Wavetrac Differentials to Europe. Please see www.wavetrac.eu for more information.

Sorry we are not a service shop.

Certain products do have installation guides located as a link in the product description or under the "About" portion of the website as "Tech Page". If you don't see instructions for your product simply give us a call toll free at (800) 553-1055 or email sales@autotech.com for advice.