Shipping & Returns
All shipping is freight collect by most economical means, usually via UPS Ground Service. We also offer express delivery via UPS 3 Day Select, Second Day Air (Blue Label), Next Day Air (Red Label), and Next Day Saturday Delivery for additional charges. All freight charges will be added to the invoice, except in the case of truck and some air cargo shipping, where the carrier will usually collect freight charges directly. We also offer USPS shipping. First class mail for lightweight packages. Priority Mail and Express Mail options.We ship worldwide.
Q: Return Policy
We will not accept unauthorized returns of any type. If you feel a return is warranted, please contact us for a return authorization. All returns must be shipped prepaid. There are no exceptions. All returns are subject to a 15% handling charge at our discretion. We do not accept returns after 60 days from invoice date. There are no returns on electrical parts or special ordered parts. There are no returns on used or damaged parts unless found to be defective by us.
Q: Back Orders
We will endeavor to do our best to fill your order completely. Should the situation arise, all back ordered items will be listed on your invoice (except exports). All back ordered parts will be shipped as soon as they become available. Should you wish to cancel back ordered parts, contact us immediately; otherwise you will be held responsible for their acceptance. If you instruct us to do so, we will call or write you to confirm your back order before shipping.